Betsy Wade, MPH, CHC, CNA
Chief Compliance & Ethics Officer

Phone: (502) 568-7748
Email: bwade@signaturehealthcarellc.com

CAREline

Do you have an idea, concern, or compliment you want to share? Please reach out to us if:

• You suspect resident abuse or neglect
  
• You have a concern about the quality of care we are offering
• You suspect potential fraud or abuse involving billing, or mishandling of resident funds
• Resident privacy or security (HIPAA) concerns arise
• There are concerns about stakeholder professionalism or courtesy
• You are a stakeholder and need help resolving a conflict
• We are not meeting your expectations as a stakeholder
• You have concerns about our compliance with applicable laws and regulations

Signature HealthCARE and its affiliates (“Signature”) comply with all applicable civil rights laws and do not exclude, deny benefits to, or otherwise discriminate against any individual (i.e., residents, clients, stakeholders, or visitors) on the basis of race, color, religion, national origin, gender, gender expression, gender identity, sexual orientation, age, disability, marital status, pregnancy, genetic information, veteran status or any other legally protected status in admission to, participation in, or receipt of services and benefits under any of its programs and activities whether carried out by Signature directly, or through a contractor or any other entity with which Signature arranges to carry-out its programs or activities.
‍
Signature:
Provides free aids and services to people with disabilities to communicate effectively with us, such as:

• Qualified sign language interpreters
  
• Written information in other formats (large print, audio, accessible electronic formats, other formats)

Provides free language services to people whose primary language is not English, such as:

• Qualified interpreters
  
• Information written in other languages
  ‍If you need these services, contact the Administrator or Social Services Director at the specific Signature facility or location.

If you believe that a Signature facility has failed to provide these services or engaged in discrimination, you may file a grievance in person or by mail or telephone by contacting the Signature facility’s Social Services Director/Section 1557 Compliance Coordinator or Signature’s CARE Line at (888) 392-8886.
You can also file a civil rights complaint with the U.S. Department of Health and Human Services, Office for Civil Rights, electronically through the Office for Civil Rights Complaint Portal, available at https://ocrportal.hhs.gov/ocr/portal/lobby.jsf, or by mail or phone at:

U.S. Department of Health & Human Services
200 Independence Avenue, SW
Room 509F, HHH Building
Washington, D.C. 20201
1-800-368-1019, 800-537-7697 (TDD)

Complaint forms are available at http://www.hhs.gov/ocr/office/file/index.html

English
ATTENTION: If you speak English, language assistance services, free of charge, are available to you. Call 1-888-392-8886.
Español (Spanish)
ATENCIÓN: si habla español, tiene a su disposición servicios gratuitos de asistencia lingüística. Llame al 1-888-392-8886.
繁體中文 (Chinese)
注意：如果您使用繁體中文，您可以免費獲得語言援助服務。請致電 1-888-392-8886。
Deutsch (German)
ACHTUNG: Wenn Sie Deutsch sprechen, stehen Ihnen kostenlos sprachliche Hilfsdienstleistungen zur Verfügung. Rufnummer: 1- 888-392-8886.
Tiếng Việt (Vietnamese)
CHÚ Ý: Nếu bạn nói Tiếng Việt, có các dịch vụ hỗ trợ ngôn ngữ miễn phí dành cho bạn. Gọi số 1-888-392-8886.
العربية (Arabic)
تنبيه: إذا كنت تتحدث اللغة العربية، خدمات المساعدة اللغوية، مجاناً، تتوفر لك. استدعاء 1-888-392-8886.
Srpsko-hrvatski (Serbo-Croatian)
OBAVJEŠTENJE: Ako govorite srpsko-hrvatski, usluge jezičke pomoći dostupne su vam besplatno. Nazovite 1- 888-392-8886.
日本語 (Japanese)
注意事項：日本語を話される場合、無料の言語支援をご利用いただけます。1-888-392-8886 まで、お電話にてご連絡ください。
Français (French)
ATTENTION : Si vous parlez français, des services d’aide linguistique vous sont proposés gratuitement. Appelez le 1-888-392-8886.
한국어 (Korean)
주의: 한국어를 사용하시는 경우, 언어 지원 서비스를 무료로 이용하실 수 있습니다. 1-888-392-8886 번으로 전화해 주십시오.

Deitsch (Pennsylvania Dutch)
Wann du [Deitsch (Pennsylvania German / Dutch)] schwetzscht, kannscht du mitaus Koschte ebber gricke, ass dihr helft mit die englisch Schprooch. Ruf selli Nummer uff: Call 1-888-392-8886.
Русский (Russian)
ВНИМАНИЕ: Если вы говорите на русском языке, то вам доступны бесплатные услуги перевода. Звоните 1-888-392-8886.
Tagalog (Tagalog – Filipino)
PAUNAWA: Kung nagsasalita ka ng Tagalog, maaari kang gumamit ng mga serbisyo ng tulong sa wika nang walang bayad. Tumawag sa 1-888-392-8886.
Nederlands (Dutch)
AANDACHT: Als u nederlands spreekt, kunt u gratis gebruikmaken van de taalkundige diensten. Bel 1-888-392-8886.
Kreyòl Ayisyen (French Creole)
ATANSYON: Si w pale Kreyòl Ayisyen, gen sèvis èd pou lang ki disponib gratis pou ou. Rele 1-888-392-8886.
Português (Portuguese)
ATENÇÃO: Se fala português, encontram-se disponíveis serviços linguísticos, grátis. Ligue para 1-888-392-8886.
Italiano (Italian)
ATTENZIONE: In caso la lingua parlata sia l’italiano, sono disponibili servizi di assistenza linguistica gratuiti. Chiamare il numero 1-888-392-8886.
Polski (Polish)
UWAGA: Jeżeli mówisz po polsku, możesz skorzystać z bezpłatnej pomocy językowej. Zadzwoń pod numer 1-888-392-8886.
ગુજરાતી (Gujarati)
સુચના: જો તમે ગુજરાતી બોલતા હો, તો નિ:શુલ્ક ભાષા સહાય સેવાઓ તમારા માટે ઉપલબ્ધ છે. ફોન કરો 1-888-392-8886.